Shipping policy
SHIPPING POLICY
Thank you for shopping with MOTO.I. We are committed to delivering your order safely and efficiently across Turkey.
1. Shipping Coverage
We currently ship to all cities and regions within Turkey. At this time, we do not offer international shipping.
2. Free Shipping
We are pleased to offer FREE standard shipping on all orders within Turkey.
There are no hidden shipping fees — the price you see at checkout is the final price for delivery within Turkey.
3. Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During peak seasons or promotional periods, processing times may be slightly extended.
4. Delivery Time
Estimated delivery time is:
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2–5 business days depending on your location within Turkey.
Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances beyond our control.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (if available). You can use this information to monitor your shipment status.
6. Incorrect Address
Please ensure your shipping details are accurate at checkout. MOTO.I is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
7. Delayed or Lost Shipments
If your order is significantly delayed or appears lost in transit, please contact us at:
We will work with the shipping carrier to resolve the issue as quickly as possible.
8. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and product so we can assist you promptly.
At MOTO.I, we aim to provide a smooth and reliable delivery experience — with fast processing and completely free shipping across Turkey.